CORIntelligence

AI that isn’t dependent on daily performance but delivers consistent quality.

CORIntelligence delivers high process quality every day—regardless of workload, time of day, or daily performance. All processes are based on verified knowledge and are executed according to rules, which reduces the error rate and ensures that service quality remains stable at all times.

• CORIntelligence executes processes automatically and consistently with high quality, regardless of the workload.
• Processing errors are significantly reduced because all process steps are executed based on rules and in a traceable manner.
• AI relies exclusively on quality-assured, systematically documented subject matter expertise.
• Decisions are based exclusively on verified and approved knowledge, without any speculative process steps.
• Consistent service quality and reliable results.

AI doesn't wait for instructions; it takes action at any time.

The AI platform operates autonomously and monitors systems 24 hours a day. It responds immediately to events without waiting for input or instructions. This ensures that your IT systems remain reliably available even at night, on weekends, or during peak hours.

• CORIntelligence continuously monitors systems and responds automatically without manual intervention.

• 24/7 monitoring, even outside of service hours and on weekends.

• Virtual assistants provide accurate, quality-assured knowledge at all times.

• Customer requests and incidents are reliably processed even during off-peak and peak hours.

• Consistent, stable service, regardless of priority or urgency.

AI resolves tickets immediately.

CORIntelligence resolves tickets, service requests, and changes automatically and in real time. Processes are initiated immediately and completed within defined SLAs of just a few minutes. This is faster and more consistent than any manual processing. As a result, processing times are significantly reduced and service speed is measurably increased.

• CORIntelligence processes requests and changes immediately and automatically via Agentic AI. Processes are initiated and executed autonomously.

• Consistently high processing speed, regardless of urgency or workload

• Fully automated service requests are processed within a maximum of 15 minutes.

• Fully automated changes are fully implemented within a maximum of 30 minutes.

• Custom SLAs for CORIntelligence define specific response and resolution times in minutes rather than hours.

AI that doesn’t hallucinate, but automates in innovative ways.

The AI platform combines structured domain expertise with a powerful reasoning engine. This gives rise to new AI solutions that go far beyond traditional standard processes and create real added value within your business operations.

• CORIntelligence is based on an innovative reasoning engine and clearly distinguishes itself from generative models: the platform does not invent content or hallucinate.

• The platform processes only quality-assured knowledge that has been verified by experts, structured, and encoded in a machine-readable format as “Knowledge Items.”

• The reasoning engine combines “Knowledge Items” in a targeted manner with traceable processes to create new, innovative solutions.

• More than 100 person-years of development work have gone into a future-proof, field-proven, and immediately deployable platform that delivers measurable added value.

AI that isn’t just hosted anywhere, but is owned by DATAGROUP.

CORIntelligence is developed and managed within DATAGROUP’s own infrastructure in certified environments in Germany. This guarantees complete technological control and independence from external cloud service providers—a decisive factor for companies choosing AI solutions.

• CORIntelligence was developed entirely by DATAGROUP and is based on years of operational expertise in the field of IT management.

• DATAGROUP is solely responsible for its operation and ongoing development.

• Data storage takes place exclusively in DATAGROUP systems and under the company’s own control; full control and independence are guaranteed.

• Customer-specific information and individual knowledge about solutions are stored in strictly separate databases thanks to a proven customer segmentation concept.

• Only auxiliary data from existing IT systems (e.g., monitoring, ticketing systems) is processed; no sensitive business data is processed.

AI that doesn’t share data, but actually protects it.

All data within the platform remains under the customer’s own responsibility, is processed in accordance with the GDPR, and is not transferred to external systems. Customer-specific information is strictly segregated to ensure data protection and confidentiality at all times. For businesses, this means maximum security when using AI.

• The CORIntelligence platform runs in a highly secure Kubernetes environment provided by DATAGROUP (ISO 27001)

• Continuous security monitoring through vulnerability analyses, IDS/IPS, DDoS protection, SIEM, and multi-layered firewalls

• In-house developed, Linux-based components reduce the attack surface compared to standard software

• Tool-driven code review for early detection of security vulnerabilities

• Passwords are processed exclusively in encrypted form; they are neither stored nor logged, and no one—not even administrators—has access to them in plain text.

Artificial intelligence that does not speculate, but substantiates every decision.

Every AI action is documented in a traceable manner and can be audited at any time. Decisions are made based on knowledge and logic, not on assumptions. This transparency builds trust in AI solutions and meets the strictest legal requirements.

• Every automated process is fully documented in an audit-proof manner, including the ticket number, and archived in a legally watertight way.

• Depending on the customer’s requirements, log entries are recorded directly in the ITSM system.

• It is always clear whether a process was executed by CORIntelligence or by human staff.

• The platform complies with regulatory requirements and supports the traceability of automated processes.

• You’ll have full transparency into all AI decisions and actions.